AV Service Field Engineer
AV Service Field EngineerFull BenefitsMedicalDentalVision401K with a match28 paid days off to start (includes company holidays)5 different Flexible Spending account optionsJoin New Era's growing team and experience a corporate culture that promotes personal and professional development.
We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box.
As a team member, you will receive competitive benefits, industry training, and certifications.
New Era Technology empowers businesses to embrace the future workplace.
As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
AV Service Field Engineer's Primary Duties:
Work to achieve 100% customer satisfaction 100% of the timePerform service calls, troubleshoot, and resolve problems with A/V systemsPerform preventative maintenance of contracted systemsLoad and test control codeLoad and tweak DSP filesQA systems after performing workTrain clients on use of A/V systemsAssist in systems installation when necessaryCrimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systemsMaintain a professional appearance and attitudeResolve all customer service issues with managementMaintain all associated paperwork in a timely manner (timesheet, expenses, etc.
)Follow system drawings and wiring detailsSubmit markups when neededVan inventory, maintenance and appearanceFull compliance with company's policies and proceduresOther duties as deemed necessary by managementAV Service Field Engineer's COMPETENCY:
Strong client and service-focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
An ability to use discretion and good judgment with regard to sensitive or confidential information.
Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.
)Must have a clean driving recordAbility to work flexible hours and limited travelAV Service Field Engineer's
Experience:
A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.
AV Service Field Engineer's REQUIRED EDUCATION:
High school diploma or equivalent.
PHYSICAL DEMANDS:
Ability to drive a company van to client sitesAbility to stoop, kneel, bend at the waist, and reach on a daily basisAbility to safely use ladders, scaffolding and liftsRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesAbility to lift and carry up to 40 poundsWORK ENVIRONMENT:
West Chester, PA office, warehouse and client sites.
EXPECTED HOURS OF WORK:
Business hours are Monday through Friday 8:
00 AM to 5:
00 PM.
However, required work hours may vary depending on business needs.
Overtime is possible.
The ability to work flexible hours is required.
TRAVEL:
90% travel required to client sites within two hours.
10% travel to client sites further away with possible overnight stays.
PM21PI32682819-26289-aef75608f849 Recommended Skills Active Listening Business Requirements Customer Satisfaction Customer Service Flexible Spending Account Flexible Working Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box.
As a team member, you will receive competitive benefits, industry training, and certifications.
New Era Technology empowers businesses to embrace the future workplace.
As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
AV Service Field Engineer's Primary Duties:
Work to achieve 100% customer satisfaction 100% of the timePerform service calls, troubleshoot, and resolve problems with A/V systemsPerform preventative maintenance of contracted systemsLoad and test control codeLoad and tweak DSP filesQA systems after performing workTrain clients on use of A/V systemsAssist in systems installation when necessaryCrimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systemsMaintain a professional appearance and attitudeResolve all customer service issues with managementMaintain all associated paperwork in a timely manner (timesheet, expenses, etc.
)Follow system drawings and wiring detailsSubmit markups when neededVan inventory, maintenance and appearanceFull compliance with company's policies and proceduresOther duties as deemed necessary by managementAV Service Field Engineer's COMPETENCY:
Strong client and service-focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.
An ability to use discretion and good judgment with regard to sensitive or confidential information.
Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.
)Must have a clean driving recordAbility to work flexible hours and limited travelAV Service Field Engineer's
Experience:
A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.
AV Service Field Engineer's REQUIRED EDUCATION:
High school diploma or equivalent.
PHYSICAL DEMANDS:
Ability to drive a company van to client sitesAbility to stoop, kneel, bend at the waist, and reach on a daily basisAbility to safely use ladders, scaffolding and liftsRegularly use hands and fingers to handle, control or feel objectsRegularly see details of objects that are less than a few feet awayRegularly speak clearly so listeners can understandRegularly understand the speech of another personFrequently work on projects that require deadlinesAbility to lift and carry up to 40 poundsWORK ENVIRONMENT:
West Chester, PA office, warehouse and client sites.
EXPECTED HOURS OF WORK:
Business hours are Monday through Friday 8:
00 AM to 5:
00 PM.
However, required work hours may vary depending on business needs.
Overtime is possible.
The ability to work flexible hours is required.
TRAVEL:
90% travel required to client sites within two hours.
10% travel to client sites further away with possible overnight stays.
PM21PI32682819-26289-aef75608f849 Recommended Skills Active Listening Business Requirements Customer Satisfaction Customer Service Flexible Spending Account Flexible Working Estimated Salary: $20 to $28 per hour based on qualifications.
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